Shipping policy

# Shipping Policy
Last Updated: [08/24/Y2026]

Thank you for shopping at Lakdun. This Shipping Policy outlines our order processing, delivery timelines, shipping fees, customs rules and liability terms for all domestic and international orders.

## 1. Order Processing Time
All orders are processed and dispatched within **1–3 business days** after payment confirmation, excluding weekends, public holidays, and peak sale seasons.
Orders placed after 6:00 PM local time will be processed on the next working day.
During major sales events (Black Friday, Christmas, Cyber Monday, holiday promotions), order processing may be extended to 3–5 business days due to high order volume. We will notify you via email once your package is shipped.

## 2. Shipping Coverage & Rates
We ship worldwide to most countries. Shipping cost is automatically calculated at checkout based on package weight, destination and shipping method.
- Standard shipping: Calculated at checkout
- Free standard shipping is available for domestic orders over $100.00; international free shipping thresholds are displayed on the checkout page.
- Expedited shipping options are available at extra cost for customers who require faster delivery.

## 3. Estimated Delivery Timeframes
Delivery time depends on destination country, customs clearance efficiency and carrier workload. The following are estimated transit times only, not guaranteed delivery dates:
- Domestic shipping: 3–7 business days
- International standard shipping: 10–25 business days after dispatch
- Expedited international shipping: 5–12 business days

Important note: We do not guarantee exact delivery dates. Transit delays caused by customs inspection, carrier logistics disruptions, weather, holidays, or local postal service issues are outside our control.

## 4. Customs, Import Duties & Taxes
For all international shipments:
Import duties, VAT, customs processing fees, and local taxes are **the sole responsibility of the buyer**. These charges are not included in your order total or shipping fee.
Customs clearance procedures vary by country; packages may be held by local customs for additional documentation or inspection, which will prolong delivery time. We are not liable for any customs fees, penalties, or seized packages due to non-compliance with local import regulations.

## 5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a unique tracking number and tracking link.
Tracking information may have a 2–5 day delay updating after the package leaves our fulfillment facility, especially for international shipments. We are not responsible for slow tracking updates from third-party logistics providers.

## 6. Delayed, Lost or Damaged Packages
1. If your package does not arrive within 30 business days after dispatch, please contact our customer support with your order number and tracking number. We will assist you in filing a claim with the logistics carrier.
2. We will only process re-delivery or refund applications for lost packages after the logistics carrier officially confirms the package is lost.
3. For damaged items upon receipt, customers must provide clear photo evidence of packaging damage and product defects within 48 hours of delivery to qualify for a replacement or partial refund.
4. We are not liable for packages marked as "delivered" by the carrier but not received by the customer; disputes regarding missed delivery, porch piracy, or incorrect shipping address provided by the customer are the customer’s responsibility.

## 7. Incorrect Shipping Address
Customers are required to double-check their shipping address at checkout. If you provide an invalid, incomplete, or wrong address that results in package return, redelivery fees and additional shipping costs will be borne by the customer. We reserve the right to cancel the order and issue a partial refund (minus original shipping cost) in such cases.

## 8. Peak Season & Force Majeure
During holiday seasons, natural disasters, pandemic restrictions, or global logistics congestion, delivery times may be significantly prolonged. We will not be held accountable for delays caused by force majeure events beyond reasonable control.

## 9. Contact Us
For any shipping-related questions, please reach out to our support team at support@lakdun.com. We will reply to all inquiries within 1–2 business days.